In a case that’s raised national concerns about the reliability of insurance coverage, Florida nurse Cindee Peterson was hit with a $7,000 bill after her PET scan—originally pre-approved by her insurer—was retroactively denied.

Diagnosed with aggressive breast cancer, Cindee’s oncologist at the Mayo Clinic ordered a PET scan to determine how far the cancer had spread. Her insurer, Anthem Blue Cross Blue Shield, initially approved the imaging. But after the scan was completed, they reversed their decision, claiming it wasn’t medically necessary.

As reported by NBC News and KARE 11 Investigates, Cindee’s appeal took months. Meanwhile, the bill was passed to collections. It was only after media coverage and public outcry that the insurer agreed to pay.

Unfortunately, Cindee’s experience is part of a growing trend. Even when physicians recommend life-saving imaging like PET/CT scans, insurance companies can—and often do—delay or deny access. For patients with fast-moving or complex cancers, that delay can be life-threatening.

Medical experts, patient advocates, and lawmakers have pointed to cases like Cindee’s as evidence that pre-authorization systems are failing the patients they’re supposed to protect. The appeals process is slow, and denials frequently come with little explanation. Meanwhile, patients are left facing anxiety, worsening conditions, or staggering out-of-pocket costs.

⏳ When time is critical, financial uncertainty and red tape can be more than frustrating—they can be dangerous.

For patients near San Diego County, direct-access options are helping close that gap. Scantibodies Imaging and Therapy offers PET/CT scans for under $2,000—no insurance approval required—providing a path forward for those denied by their plans.

🔍 If you’ve had an imaging order denied, talk to your doctor about alternative access. Delays can change outcomes—and proactive care can save lives.